Privacy Policy

PRIVACY POLICY

Hex Haircare has prepared this privacy statement regarding the way we collect, use, and protect your (personal) data to show you that we take the protection of your privacy very seriously.

In this statement, we inform you about how Hex Haircare handles your personal data. This privacy statement applies to all personal data collected by Hex Haircare for the online services we offer. Hex Haircare hereby qualifies as “Controller” within the meaning of the General Data Protection Regulation (“GDPR”).

When you visit our website, you automatically leave certain data. Which information we receive and store from you depends on how you use the Hex Haircare website. Below you can read more about the following topics:

What personal data is processed, for what purposes, what legal basis is there for the processing, and with whom do we share it?

When using the website;
When you register for the newsletter or information material requests;

When you create an account and shop in our webshop;
When you use customer service;
When posting a review about a product.
How is your data protected?
How long will your data be kept?
Inspection, correction, and modification of your data, and other rights that you forward;

Contact Information and Policy Changes.

You are not obliged to provide us with the personal data described below. However, if you do not provide the relevant personal data, we may not be able to provide the services/products you have ordered.

WHAT (PERSONAL) DATA ARE PROCESSED, FOR WHAT PURPOSES ARE THE DATA USED AND WITH WHOM WILL THEY BE SHARED?

In the context of our services, Hex Haircare records various (personal) data. It depends on the way in which you use our website and/or webshop, which data is involved. You can use our site in the following ways:

You only visit our website;
You subscribe to our newsletter or request information material;
You create an account (and you shop in our webshop);
You shop in our webshop without a login/account;
You shop in our webshop but you do not complete your order;
You will chat with us via the website;
You provide feedback or reviews via our site;
You use customer service.

Below we describe per type of use which data we process, why, on what legal basis we process the data and with which other parties we may share the data. We never share your data without your permission with parties other than those mentioned below. We will also never sell your data to third parties.

1. You only visit our website

Read about our Cookie Policy here.

2. You register for the newsletter or request information material

If you register for a newsletter from Hex Haircare, or ask us to send you information material, your personal data will be used to inform you about our products and services. When you buy a product from Hex Haircare and leave your details, for example by asking a question, we may inform you about other Hex Haircare products in the future.

You can always unsubscribe from the newsletter or mailing list, via opt-out or by contacting support@hexhaircare.com

WHAT DATA

We process the following data:

First and last name;
In case of registration for the newsletter: e-mail address;
When requesting information material: depending on the way in which you request this and what you request: home/delivery address, telephone number, IP address, e-mail address;
When registering for the newsletter, you can also enter your date of birth and gender if you wish.

WHAT PURPOSE

Hex Haircare uses your data for the following purposes:

Delivery of newsletter or information material.

WHAT LEGAL BASIS

When registering for our newsletter and/or when requesting information material, you give unambiguous consent via an opt-in to the processing of the above data by means of opt-in, so that we can send you the newsletter and/or information material. You have the right to withdraw this permission at any time by simply sending an e-mail to support@hexhaircare.com

SHARED WITH WHOM

We share this information with:

The third parties that manage our mailing lists and send the newsletters;
The third parties that we engage for the delivery of information material.

3. You create an account (and you shop in our webshop)

To place an order via our website, you can register yourself as a customer. You create an account that is password protected and linked to your email address. You enter your details yourself and can also change them at any time by logging into your account.

WHAT DATA

We process the following data:

First and last name;
Residential (delivery) address;
E-mail address;
Phone number;
IP address;
Which products you have viewed in the past 60 days;
Your account number/account details
Which products you ordered;
Your last visit and login are also recorded.

We do not process payment details. Payments to our webshop are processed through a third party (Payment Service Provider, PSP). Via our PSP you can pay securely in various ways. You only enter your credit card or bank account details on these secure pages and then complete your order here. We only receive a message from the PSP whether your payment has been received, but not the number of your credit card or bank account. If you choose payment via Klarna, the above also applies, but in addition we record your date of birth, which is necessary to authenticate your payment. This information is shared with Klarna.

If you choose payment via Klarna, Klarna reserves the right to carry out a creditworthiness assessment. For more information about Klarna, please visit www.klarna.com. For questions about this review, please contact Klarna customer service: Klarna BV De Ruyterkade 7 1013 AA Amsterdam 020-8082852 Chamber of Commerce: 50315250

WHAT PURPOSE

Hex Haircare uses your data for the following purposes:

We use the data you store in your account to process your orders - in other words, to fulfill the agreement with you;
We use your IP address, email address and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the possibility to refuse the use of cookies, can be found in our Cookie Policy.

WHAT LEGAL BASIS

The processing of the above data is necessary for the execution of your order - i.e. to execute the agreement we have with you.

SHARED WITH WHOM

We share this information with:

Our partners who prepare, ship and deliver the orders to you;
Our partners who improve your online shopping experience;
Our partners who handle the payment;
Our partners who store the database in which all order data and customer data are stored for our website.

CUSTOM AUDIENCE TARGETING

When you order products from us, and you have given us permission to do so, we can also use your email address for custom audience targeting via Facebook. Hex Haircare creates a custom audience group by uploading email addresses of its customers in an advertising tool. This group can then be linked to a specific Facebook campaign: only these Facebook users will see the campaign. If you no longer wish to be part of a custom audience advertising tool, you can indicate this at any time via the following e-mail address: support@hexhaircare.com

4. You shop in our webshop without a login/account

To place an order via our website, it is not necessary to register as a customer. You enter the data that we need to be able to process your order and you can also change this data yourself at any time.

WHAT DATA

We process the following data:

First and last name;
Residential (delivery) address;
E-mail address;
Phone number;
IP address;
Which products you ordered;

WHAT PURPOSE

Hex Haircare uses your data for the following purposes:

We use the data to process your orders - in other words, to perform the contract with you;
We use your IP address, email address and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the possibility to refuse the use of cookies, can be found in our Cookie Policy.

WHAT LEGAL BASIS

The processing of the above data is necessary for the execution of your order - i.e. to execute the agreement we have with you. With regard to the use of your IP address, the legal basis is also the legitimate interests of our organization (improvement of our services and smooth operation of our website).

SHARED WITH WHOM

We share this information with:

Our partners who prepare, ship and deliver the orders to you;
Our partners who improve your online shopping experience;
Our partners who handle the payment;
Our partners who provide the database for our website.
Our accountant.

5. You shop in our webshop and are logged in to your account, but you do not complete your order

The moment you place products in the shopping cart on our website, but then do not complete your order for whatever reason, but have left your email address (for example because you have logged into your account), it is possible that we will help complete this order. We do this by sending you an email with the products that were in your basket.

WHAT DATA

We process the following data:

E-mail address;
Phone number;
IP address;
Which products you have placed in the shopping cart, but have not yet paid for.

WHAT PURPOSE

Hex Haircare uses your data for the following purposes:

We use the data you register to help you complete your order via email or telephone;
We use your IP address and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the possibility to refuse the use of cookies, can be found in our Cookie Policy.

WHAT LEGAL BASIS

The processing of the above data is necessary to verify that nothing has gone wrong in your order process. This is therefore necessary for the implementation of our agreement. With regard to the use of your IP address, the legal basis is also the legitimate interests of our organization (improvement of our services and smooth operation of our website).

SHARED WITH WHOM

We share this information with:

Our partners who send the email reminding you of the contents of your shopping cart.

6. You chat with us

The moment you stay on a web page for a long time, a chat functionality may be started. You can also start the chat functionality with Customer Care on the website if you have any questions for us. Here you provide a (fictitious) chat name.

WHAT DATA

We process the following data:

Your chat name;
(optional) e-mail address, if you provide it yourself;
IP address;
The duration of your visit to our website.

WHAT PURPOSE

Hex Haircare uses your data for the following purposes:

We use the data to chat with you and advise you about our products and the use of the website;
We use your IP address and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the possibility to refuse the use of cookies, can be found in our Cookie Policy.

WHAT LEGAL BASIS

The processing of the above data is necessary to be able to chat with you and to possibly provide you with advice about our products or the use of our website, in other words, to improve our services. If you provide us with information via the chat, such as your e-mail address, you agree that it will be used for the purpose stated in this policy. This is therefore necessary for the delivery agreement and also for our legitimate interests (good service).

SHARED WITH WHOM

We share this information with:

Our partners who provide the chat software to communicate with you.

7. You provide feedback or reviews via our site

The moment you want to post a review or otherwise give feedback on our customer service or on our products, you can do so on our website by logging into your customer account.

WHAT DATA

We process the following data:

Your (fictitious) name that you want to be shown in the review;
E-mail address (we do not show this with your review on the website);
You provided feedback or content of the review;
The number of stars you give our product.

WHAT PURPOSE

Hex Haircare uses your data for the following purposes:

We use your (fictitious) name, the number of stars you have given us and your feedback or review to show our other customers what you think of our products and services;
We may also use the data to find a solution to the problem you have raised.

WHAT LEGAL BASIS

The processing of the above data is necessary to post your feedback or review on our website and to possibly contact you in that context to find a solution to the problem or complaint you have raised. The legal basis is therefore performance of the delivery agreement and our legitimate interests (good service).

SHARED WITH WHOM

We share this information with:

Our partners who operate the website;
Customer care who may be able to help you with a complaint.

8. You use our customer service

When you contact us, for example by asking customer service a question via support@hexhaircare.com, telephone, social media or post, we use your personal data to respond to your question. We then register your question in our customer service administration.

WHAT DATA

We process the following data:

Your first and last name;
Depending on the way in which you approach us: your telephone number, e-mail address and/or home address.

WHAT PURPOSE

Hex Haircare uses your data for the following purposes:

We use the data to improve our services;
We use the data to advise you on your choices in our webshop;
We use the data to help you if you have questions or complaints about our products.

WHAT LEGAL BASIS

The processing of the above data is necessary, depending on the reason why you contact us, to advise you or to help you with questions and/or complaints. The legal basis is therefore performance of the delivery agreement and our legitimate interests (good service).

SHARED WITH WHOM

We share this information with:

Our partners who assist us in providing and performing customer service.

HOW ARE YOUR DATA PROTECTED?

Hex Haircare understands that keeping your personal data safe is very important. The data stored in our database is protected using common electronic security techniques, in accordance with applicable data security standards.

You will only gain access to your account if you enter your e-mail address and password correctly. All passwords and sensitive information are protected by encryption and never visible to us.

Our websites and web applications are secured by SSL certificates. You can recognize this by the green lock icon to the left of the URL in the address bar of your browser. All data that you send and receive via our website is encrypted and cannot be read by third parties. The exchange of data between our websites and our processing partners also takes place via secure connections.

HOW LONG WILL YOUR DATA BE STORED?

Hex Haircare does not store your data longer than legally permitted and necessary for the purposes for which your data is processed. How long certain data is kept depends on the nature of the data and the purposes for which it is processed.

MVB applies the following retention periods:

Website visit data: 6 months;
Data regarding a complaint or question: up to 6 months after the complaint or question has been dealt with;
Data regarding the purchase of our products: 5 years (statutory limitation period);
Administrative data regarding the purchase of our products: 7 years (tax retention period)

In the event of unexpected legal proceedings, we will retain your data for up to 6 months after the procedure has been definitively completed.

ACCESS AND CORRECTION OF YOUR DATA AND OTHER RIGHTS YOU HAVE

1. Inspection, correction, limitation, deletion of your data

If you wish, Hex Haircare can provide you with an overview of your personal data known to us.

If the information proves to be incorrect, or its retention proves to be contrary to applicable laws and regulations, we will correct this information or delete it at your request. Requests for inspection, correction, restriction, deletion or can be sent to

be submitted at any time by sending an email to support@haircare.com. Hex Haircare will then delete or adjust your data within 4 weeks after confirmation. We will respond to your request within 4 weeks.

2. Making an objection

If you do not agree with a certain processing of your data, you can object to the processing at any time by sending an e-mail to support@hexhaircare.com. After receiving your e-mail, we will respond to your objection as soon as possible, but in any case within 4 weeks.

3. Data portability

You have the right to data portability. This means that you have the right to receive the personal data you have provided to us in a usable form in order to transfer it to another controller. If you wish to receive your data in such a form, you can send an e-mail to support@hexhaircare.com. We will then contact you as soon as possible to discuss the format in which you would like to receive the data. We will respond to your request within 4 weeks. If the request is complex, we will inform you within 4 weeks that we need a maximum of 2 additional months to respond substantively to your request. The term for responding to complex requests is therefore a maximum of 3 months.

4. Withdrawal of previously given consent

If you have given us permission to process your personal data, you can withdraw this permission at any time by sending an e-mail to support@hexhaircare.com. We will answer and confirm your request regarding withdrawal of consent as soon as possible, but in any case within 4 weeks.

5. Submitting complaints to a supervisory authority

If you have any concerns or concerns about how we handle your Personal Data, including how we have processed your Personal Data, you can report this to a data protection authority that is competent to hear these complaints.

CONTACT DETAILS AND CHANGES TO THIS POLICY

If you wish to contact us with regard to questions or comments about this privacy statement, you can do so via the following contact details:

Hex Haircare

E-mail address: support@hexhaircare.com

Postal address: 5753 Highway 85 N PMB 2492, Crestview, FL 32536

This Privacy Policy may be changed by Hex Haircare from time to time if new developments take place and/or it deems this necessary.

(March, 2021)

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