Shipping & Delivery

Orders must be placed by 23:59 EST to receive these next day. Orders for the rest of Europe must be placed before 22:30 CET to reach cut off, otherwise orders placed after this time are Day -1 when calculating expected delivery date. Orders for the rest of the world must be placed before 18:00 EST to reach cut off, otherwise orders placed after this time are Day -1 when calculating expected delivery date. Delivery times are based on orders placed between Monday – Friday, and are in working days. So an order placed on Friday (Day zero) to Austria for example will have an expected delivery day of Tuesday or Wednesday the following week. Orders placed on Saturday AND Sunday before cut offs will be treated as day Zero when calculating expected delivery dates.

Hex Haircare currently accept orders shipping to the following Countries/Regions:

Expected Delivery time in WORKING DAYS–Order date is Day Zero:
Austria 6-10 days
Belgium 6-10 days
Bulgaria 6-10 days
Croatia 6-10 days
Czech Republic 6-10 days
Denmark 6-10 days
Estonia 6-10 days
Finland 6-10 days
France 6-10 days
Germany 6-10 days
Greece 7-14 days
Hong Kong 3-5 days
Hungary 6-10 days
India 6-10 days
Ireland 6-10 days
Italy 6-10 days
Latvia 6-10 days
Lithuania 6-10 days
Luxembourg 6-10 days
Netherlands 6-10 days
Norway 6-10 days
Poland 7-12 days
Portugal 6-10 days
Romania 7-14 days
Slovakia 7-14 days
Slovenia 6-10 days
Spain 6-10 days
Sweden 6-10 days
Switzerland 6-10 days
UK 6-8 days
USA 6-10 days

At this time, Hex Haircare does NOT accept orders shipping to the following Countries:

Russia, Ukraine, Iran, Israel, Japan, South Korea

Packages do not ship from our fulfilment center on the following holidays:

25th/26th of December 1st & 2nd of January

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a package tracking link.If you haven't received an email, please make sure to check your SPAM.You can also contact Meroda Cosmetics Customer Service to track your order via support@hexhaircare.com

It is common for shipping companies to mark packages as delivered 1-2 days before actual delivery. DON'T PANIC!

However if 48 hours has passed tt is important for you to raise this with us IMMEDIATELY. For us to successfully investigate with our distribution centre/our shipping partners and replace items we must do this within 7 days of receipt. Please follow the normal returns process, completing the returns form, but be mindful you have7 days to notify us.

We provide free shipping for orders above USD$35 or 32.59 euros.

We cannot guarantee delivery times; these are indicative and for information only. We appreciate your patience.